IT Support Engineer

Job Introduction

An exciting opportunity has arisen for an experienced IT Support Engineer to join our small team in Salisbury. You will be one of the IT Team responsible for providing IT Service Delivery and Service Support across the Group.

You will report to the Group IT Manager and your duties will include the maintenance and availability of the Core Network Infrastructure, Core Business Servers and Systems , End user Computing (Desktops, Laptops, Smart Devices, IP Telephony, Desktop Applications) Cloud Services to include Google Enterprise. Recording and management of Incidents, Problems, Requests, and Changes through the IT ServiceDesk. Supporting all staff with the use of Abicare systems, hardware and applications.

The role seeks to provide IT Service Support to over 400 users. The role is varied, requiring the Engineer to be fully flexible in their role. Primarily supporting end user computing, however, the business is undertaking a complete IT Refresh programme and is now looking to embed systems and processes within the business. This requires the Engineer to also assist in supporting Core IT Networks (Wired and Wireless), Core On Prem + Cloud Systems and Services whilst adopting a risk averse attitude in their role in line with Cyber Essentials. The company is adopting ITIL Framework approach and is compliant with NHS DSP Standard. IT Service Support extends across 4 fixed locations with extensive mobile support provided from Salisbury. The role requires some site visits, on-call support out of hours and at weekends.

Abicare staff primarily uses Google Applications (to include GMail, Google Docs, Sheets, Slides, Chat), supported by Microsoft Office Suite 2019 where necessary.

The IT Team support over 400 Staff across England and Wales.

Main Responsibility

  • To serve as first point of contact for IT Support within the organisation
  • Installing, configuring and maintaining software and hardware components of computer and network systems
  • Responding in a timely manner to service issues and requests
  • Diagnosing and troubleshooting software and hardware issues
  • To report on the status of all system and network operations processes and identify improvements where possible
  • Repairing and replacing damaged computer, printing and network components
  • Maintain existing Google Applications built with Google Apps Script
  • Ensuring the security of Servers and client computers by ensuring that systems are installed with the latest security patches and antivirus signatures
  • To maintain accurate records of all IT assets (To include Servers, Desktops, Laptops, Printers, Mobile Devices)
  • To record and maintain accurate records on the IT Service Desk system
  • To assist in the production of IT Reports to support business requirements
  • Testing new hardware and software before full scale installation
  • Provide out of hours IT support as agreed on a rotational basis
  • Attend business locations as necessary to provide support and remediate any IT issue where physical presence is required
  • To provide training to new staff members on current systems and on new systems which may be introduced
  • To attend training sessions as directed by your line manager
  • To want to learn and be a team player

The Ideal Candidate

  • Be personable and able to interact with others across a wide range of technical skills
  • Possess excellent organisational and time management skills
  • Be experienced across a broad range of Information Technology
  • Ideally be Microsoft Certified Professional accredited, though a thorough understanding of Windows Server 2019 and/or Windows 10 Desktop is essential
  • Ideally, have experience of using Google Workspace to support a business
  • Full driving licence, car and willing to drive as part of satellite location support

Uphold Abicare’s values - C.H.E.C.K – Committed, Honest, Empowering, Collaborative and Kind

Package Description

Salary: £22,000 - £25,000 per annum depending on experience

Contract: Full-Time Monday - Friday (37.5 Hours per week with potential for flexible working hours). Paid evening and weekend on-call cover.

About the Company

Abicare Services is part of the Health & Social care sector where we provide daily and live-in care to our clients. We are part of a fast-growing industry which also relies heavily on technology to manage the delivery of great service to its clients. Abicare is committed to integrating innovative care technology, which can assist and complement the daily or live-in care that is delivered to our clients by our carers. We are always looking at new ways to deliver care in the community. Abicare is registered with CQC (Care Quality Commission) and CIW (Care Inspectorate Wales) and works closely with local health authorities and NHS commissioners.

Abicare

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